This website is owned by:

ZANI SERAFINO S.R.L.
Via Zanagnolo, 17/b
25062 Lumezzane (BS), Italy
Tel. +39 030 871861
E-mail: info@numadesign.it
Tax Code 01081200170
VAT Number 00600770986

Customer Service Monday to Friday from 09:00 to 17:30
Tel. +39 030 871861
Email: zani@serafinozani.it

These conditions of sale govern the sale of the products marketed by Zani Serafino s.r.l. (hereinafter referred to as Zani Serafino) through the website www.numadesign.it . All purchase contracts for products concluded through the above website and according to the procedures set out here, between the seller and the Customer, shall be governed by these conditions of sale (in accordance with Italian law and in particular Legislative Decree 70/2003 on electronic commerce and Legislative Decree 206/2005 with specific reference to the legislation on distance contracts). Any amendments or new conditions of sale will be promptly notified to the Customer, will take effect from the moment of their publication on the site and will apply only to sales concluded after publication.

Acceptance of the conditions of sale

The contract entered into between Zani Serafino and the Customer is to be understood as concluded upon acceptance of the order by Zani Serafino. Acceptance is deemed tacit, unless otherwise communicated to the Customer by any means. By placing an order in the various ways provided, the Customer declares that they have read the information provided during the purchase procedure and accept the conditions transcribed below. The Customer is therefore invited to read these conditions of sale carefully and to print them or save them on another durable medium accessible to them.

Purchasing procedure

The Customer may only purchase the products present on the site https://www.numadesign.it at the time the order is submitted, as described in the relevant information sheets. The information accompanying the products reproduces that supplied by the manufacturers. Zani Serafino therefore reserves the right to modify the product information to bring it into line with that supplied by the manufacturers, without the need for prior notice. The images on the site are provided to the Customer to facilitate recognition of the products; owing to variations in packaging by the manufacturer, the photos may not exactly reflect the appearance of the product delivered. Correct receipt of the order is confirmed by Zani Serafino with a reply by e-mail, sent to the e-mail address provided by the Customer. This confirmation message will show the date and time the order was received and an “Order Number”, to be used in any further communication with Zani Serafino, as well as a reference to these conditions of sale. In the event that the order is not accepted, Zani Serafino undertakes to inform the Customer promptly. All prices on the site are to be understood as retail prices and are therefore inclusive of VAT. Zani Serafino reserves the right to change prices at any time, without any prior notice.

Payment methods

The Customer may purchase the products on the Zani website using various forms of payment, as indicated in the purchase procedure. Any additional costs relating to a particular payment method will be explicitly highlighted during the purchase procedure itself.

Delivery methods

Zani Serafino delivers its products through specialised couriers. Shipping costs are, as a rule, borne by the Customer and are explicitly shown when the order is placed. Depending on the destination area of the goods, deliveries may take place within a period ranging from 24 hours to 5 days, barring unforeseen events (in any case no later than thirty days from the date of the order). On receipt of the goods the Customer is required to check their integrity; if the customer has any doubts about their integrity, they must note this on the delivery receipt. The customer will have 14 working days to check the integrity of the goods and to report any damage in writing by e-mail to zani@serafinozani.it.

Right of withdrawal

The Customer has the right to withdraw from the contract, without any penalty and without giving a reason, within 14 working days of delivery of the products purchased, in accordance with fairness and good faith, subject to written notice to be sent to Zani Serafino by e-mail to zani@serafinozani.it . In the notice the Customer must indicate the product or products for which they intend to exercise the right of withdrawal. The Customer may use this WITHDRAWAL FORM for the notice. The customer is responsible for arranging the return at their own expense by tracked courier shipment (returns by ordinary mail will not be accepted) within the terms that will be agreed beforehand between the parties. Zani Serafino will refund the Customer all payments received for the product or products for which the right of withdrawal has been exercised (excluding shipping costs) within 14 days of the customer’s notice.

Guarantees

Zani Serafino guarantees that products identical to those indicated and described on the site will be delivered. For all products sold, the manufacturer’s liability applies. The manufacturer is also responsible for the truthfulness and completeness of the information shown on the packaging.

The personal data requested when the order is submitted are collected by Zani Serafino s.r.l. and processed on computer media, in order to fulfil the obligations arising from the contract concluded with the Customer, and will under no circumstances and on no grounds be disclosed to third parties. Zani Serafino s.r.l. guarantees its Customers compliance with the legislation on the processing of personal data, governed by the privacy code set out in Legislative Decree no. 196 of 30.06.03. The data controller is Zani Serafino s.r.l. with registered office in via Zanagnolo 17/b 25065 Lumezzane (BS), Italy, in the person who from time to time holds legal representation, unless a data processor is appointed pursuant to art. 29 of Legislative Decree no. 196/2003. The customer has the right, at any time, to withdraw consent to the processing of personal data by written notice to be sent to Zani Serafino s.r.l., at the above address. The customer, pursuant to art. 7 of Legislative Decree no. 196/2003, has the right to access their data in the manner provided therein. Marketing communications will be sent only with the Customer’s explicit consent, given together with the authorisation to processing and sending in the online registration form.

Protection of minors

Zani Serafino s.r.l. does not sell wine or other alcoholic products to persons under 18 years of age. The courier will not deliver wine or other alcoholic products to persons under 18 years of age and may request an identity document to verify age.

Complaints

Any complaint must be addressed in writing to Zani Serafino s.r.l. , via Zanagnolo 17/b 25065 Lumezzane Gazzolo (BS), Italy, or by email to zani@serafinozani.it .

Jurisdiction and applicable law

The sales contract between the Customer and Zani Serafino s.r.l. is deemed concluded in Italy and governed by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, territorial jurisdiction lies with the court of the place of their municipality of residence; in all other cases, territorial jurisdiction lies exclusively with the Court of Brescia.